Where this policy applies

This policy covers every purchase from High Thai Weed: in person at our shop at 9/23 Sukhumvit Soi 33, Bangkok, online through thaiweed.io, and orders placed with us on WhatsApp for delivery. It also covers food, drinks and services at our restaurant and cafe, cannabis bar, VIP lounge, rooftop bar and VR game lounge.

Why products can't come back

Once cannabis, edibles or vapes leave our hands, we have no way of knowing how they were stored, handled or exposed to heat, light and moisture. We never resell anything that has left the shop, so we don't take it back. This protects every customer who buys from us after you.

The same rule applies to accessories and merchandise, so please check sizes, fittings and compatibility with our staff before you buy.

Check your order at handover

In the shop, check your products and receipt before you leave the counter. For delivery, check the contents of your bag while our rider is still with you whenever you can. Raising a problem on the spot is the fastest way to get it solved.

Wrong, missing or damaged items

If we made a mistake with your order, message us within 24 hours of receiving it and include:

• Your order number or a photo of your receipt
• Clear photos of what you received, including the packaging and label
• A short description of the problem

Once we confirm the error, we will deliver the correct or missing item at no extra cost, or have it ready for you to collect at the shop. If that item is out of stock, you can choose an equivalent product of the same value or a refund of that item's price to your original payment method.

If you received the wrong item, keep it sealed. Our rider will collect it when bringing the correct one. For damage in delivery, photograph the outer packaging before opening it further.

We can't accept reports made more than 24 hours after delivery, or claims for items that have been opened or used, apart from faulty hardware covered in section 5.

Faulty vape hardware and accessories

If a disposable vape, battery or accessory doesn't work out of the box, tell us within 24 hours of purchase or delivery and send a short video showing the fault. We'll replace it with the same product, or an equivalent of the same value if it's out of stock.

These are not treated as faults:

• Leaking or clogging caused by heat, sunlight, pressure or a drop
• A battery or cartridge that has been used up
• Damage from third-party chargers, batteries or devices
• Flavour, strength or effect not matching your preference

Seeds

Seeds are sold as they are. Germination, plant sex, growth and yield depend on conditions outside our control, so we can't guarantee results, and seed packs can't be returned once sold.

Food, drinks and venue services

If a dish or drink from our restaurant and cafe or any of our bars isn't right, tell a member of staff before you finish it and we'll look at it with you straight away. We can't refund food or drinks once they have been consumed or after you've left.

VR game lounge sessions and VIP lounge bookings can't be refunded once the session has started.

Cancelling a delivery order

You can cancel a delivery order free of charge at any time before it leaves our shop. Message us on WhatsApp with your order number and we'll refund the full amount to your original payment method. Once our rider has left with your order, it can no longer be cancelled.

Age check on delivery

We only hand over cannabis products to customers aged 20 or over, and our rider may ask to see photo ID. If valid ID can't be shown, or the person receiving the order is under 20, the rider won't hand it over. The order is then cancelled and refunded, minus the delivery fee.

What we don't treat as a problem with your order

• Effects that felt stronger or weaker than you expected
• A strain, flavour or aroma you didn't enjoy
• Price changes or promotions that start after your purchase
• Damage or loss that happens after the order was handed to you

How approved refunds are paid

Any refund we approve under this policy goes back to your original payment method within 15 days of approval. Cash payments are refunded in cash at the shop. How long the money takes to appear in your account after we send it depends on your bank or payment provider.

Payment disputes

Please contact us before opening a dispute or chargeback with your bank or card provider. Most order problems are solved the same day on WhatsApp. If a chargeback is filed for an order that was delivered as described, we may decline future orders from that account.

Your rights under Thai law

Nothing in this policy limits any right you have under Thai law that cannot be excluded by agreement.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows the latest version, and the version in place on the day you made your purchase is the one that applies to it.